Getting Started with NAVIVA

Welcome to the next level of peace of mind.

Whether you’re choosing NAVIVA for yourself or someone important in your life, you’re taking a meaningful step toward protection — without compromising independence.

We’ve made getting started simple, supportive, and stress-free.

Getting started

As soon as your order is placed, we’ll guide you every step of the way.
You’ll receive:
• A confirmation email
• Shipping details with tracking information
• A “Getting Started” email with:

• Charging instructions
• A simple setup guide
• How to create safe zones
• How to add family members or caregivers

By the time your device arrives, you’ll already know exactly what to do.
And if you ever need help, our support team is ready to walk you through it.

Before first use, fully charge your NAVIVA device.

• Charging takes about one hour
• A full charge typically lasts between 36 and 48 hours

Because protection should be dependable — not complicated.

If you’re already a MedicAlert subscriber, there’s nothing new to create.

• Use your existing login
• Access your NAVIVA Subscriber Portal
• Confirm your payment method

No duplicate accounts. No new passwords. No re-entering health information.
If you’re new to MedicAlert, we’ll guide you through a simple setup process. 

Inside the NAVIVA portal, you’ll:

• Create safe zones
• Choose who receives alerts
• Decide how fall detection works
• Select whether alerts go to family or our 24/7 monitoring centre or both

NAVIVA is designed to fit your life — not the other way around.
If you need our help, you can book an appointment with one of our Customer Care agents. 

What can we help with?

Support that doesn’t stop after checkout.

After purchase, you’ll receive clear setup instructions and guidance. After a week, we’ll reach out to book a follow-up phone check-in.

If questions come up later—even weeks or months down the road—our team is here to help.

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