You can direct alerts to:

• Family members
• Caregivers
• Our professional 24/7 monitoring centre

Or all of the above

If the monitoring centre is activated:

• Specialists assess the situation
• They communicate using two-way hands-free voice
• They escalate to 9-1-1 if needed

You’re informed every step of the way.

If the SOS button is pressed:

• An alert is triggered immediately
• Monitoring staff can speak directly through the device
• Emergency services are contacted if necessary

Updates are sent according to the monitoring preferences you’ve selected.
No silence. No uncertainty. 

If a fall is detected:

• Alerts are sent automatically
• The alert can be cancelled if it was accidental
• If not cancelled, it’s escalated based on your chosen settings

Protection that reacts quickly — but thoughtfully. 

NAVIVA updates location every three minutes.
If a safe zone is exited, alerts are sent right away.
If signal is temporarily lost:

• A notification is sent
• The portal shows the last known location
• Tracking resumes once signal returns

Because clarity brings calm in moments of uncertainty. 

NAVIVA is different from other Personal Emergency Support Systems.
When paired with a MedicAlert ID and subscription:

• First responders know who they are assisting
• Emergency Health Records can be accessed
• Response teams can prepare before arriving

It removes guesswork when seconds matter. 

NAVIVA was created for moments you hope never happen — but want to be ready for.

It transforms uncertainty into reassurance. It supports independence with confidence built-in.

Questions? Call us at 1-855-348-3257. We’re here to help.