We’re here to help.
Whether you’re getting started, setting things up, or have questions later on, support is always available.
Our support team can help you choose the right setup, walk you through activation, and answer questions at any point — before or after purchase.
• Call: 1.855.348.3257
• Hours: Monday – Friday 9:00 am to 6:00 pm Eastern Time
• By email: NAVIVAhelp@medicalert.ca
What can we help with?
Support that doesn’t stop after checkout.
After purchase, you’ll receive clear setup instructions and guidance. After a week, we’ll reach out to book a follow-up phone check-in.
If questions come up later—weeks or months down the road—our team is here to help.
• Support available when you need it
• No contract
• Cancel anytime
Powered by MedicAlert Canada — a national charity trusted by Canadians for decades.
Still have questions?
Call our Customer Care Team at 1.855.348.3257
