Managing Your Subscription and Billing

Simple. Transparent. Flexible.
NAVIVA™ combines a one-time device purchase with an ongoing monthly safety subscription.
No hidden complexity. Just clear protection.

 

Getting started

Your monthly subscription supports:

• Real-time GPS tracking for seniors and vulnerable adults
• Safe zone monitoring
• SOS response capability
• Optional 24/7 professional monitoring
• Secure Canadian data storage

It’s not just technology. It’s ongoing protection.

You don’t need to:

• Create a new account
• Re-enter health information
• Add a new credit card (if your payment method remains the same)

Simply confirm your payment method and you’re ready to go. 

You can manage billing inside your account at any time:

• Update your payment method
• Review subscription details
• Confirm billing information

Need help? Our Customer Care team is here to assist.
Give us a call at 1-855-348-3257. 

We understand that sometimes things change.

• Devices may be returned for a full refund within 14 days of delivery (terms and conditions apply).
• NAVIVA devices include a 12-month warranty.

If service is cancelled, monitoring and alerts stop immediately — and the device can no longer be relied upon for safety.

For more details, please reference our detailed [Terms & Conditions]

We’re always happy to answer questions before you make changes.
Give us a call at 1-855-348-3257.

What can we help with?

Support that doesn’t stop after checkout.

After purchase, you’ll receive clear setup instructions and guidance. After a week, we’ll reach out to book a follow-up phone check-in. 

If questions come up later—weeks or months down the road—our team is here to help.

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